Monthly Archives: December 2019

//December

How to manage crisis on social media

Social media make companies more vulnerable when a crisis hits. This is why these situations need to be addressed promptly and effectively. The question is what to do once you have identified a social media crisis? Do you stay quiet? Do you respond? When and what do you say? First of all, do not panic. [...]

By | December 3rd, 2019|blog|Comments Off on How to manage crisis on social media

How to spot a crisis on social media

Everyone knows that a social media crisis can damage a brand’s, company’s, or individual’s reputation. And to minimize the  potential harm immediate actions must be taken the moment the crisis strikes. But how can you know it is a social media crisis when you see one?  Is it when customers start unfollowing your account on [...]

By | December 3rd, 2019|blog|Comments Off on How to spot a crisis on social media